In the event of a complaint, what contact information must a licensed dealer provide to the public?

A licensed dealer must provide a complaint hotline number to the public as a means of facilitating communication regarding complaints. This requirement underscores the importance of consumer protection and transparency in the sales process. Having a dedicated complaint hotline allows customers to voice their concerns and seek resolutions efficiently. It establishes a direct line between the dealer and the customer, ensuring that grievances can be addressed in a structured and documented manner.

While options such as a home phone number, an email address, or social media links may serve as additional contact points, they do not specifically address the standardized method for handling complaints. Moreover, these modes of communication may lack the formal process that a designated complaint hotline provides, which is essential for tracking and resolving issues related to manufactured home sales.